This is a follow-up to the last entry, “The Customer is NOT Always Right”
I went back to Borders in order to purchase a book required for my AP English Literature course: Power of One by Bryce Courtenay. On the way out of Borders to get to my car, I saw the aforementioned employee still working at the coffee shop. This brought me relief.
Prior to going back to Borders, my mother had a conversation with me about the brash customers that one encounters when in a business (she was a Business Major and once managed a restaurant during college). These customers are commonplace, I just never encountered them since last time. And because of that, my reaction and disgust was a little overdone. She also reasoned that, if the employee was doing a good job, then the manager would be more than reasonable enough to know that and would not fire or punish the employee for what was actually the customer’s fault. Although the manager may see fault in the customer, he cannot say it to the customer because if the customer leaves dissatisfied, he may spread bad news about the business (hence rendering my argument that the customer can just buzz off a stupid policy).
I’m glad that my mother was right, and that though there is injustice, there is still justice to balance it out.
